Our Written Standards
Every standard published on this page is incorporated directly into our binding carrier service agreement. If we fail to uphold any written policy, you have the immediate right to terminate service with zero penalty.
What We Put in Writing vs. What Competitors Promise
Click any standard to inspect our written binding policies before you submit a single carrier document.
Strict 1:12 Dispatcher-to-Truck Caseload Cap
Each UnionTorque dispatcher handles a maximum of 12 trucks. This guarantees your dispatcher is proactively searching load boards, making direct broker phone calls, and managing your back-office documentation rather than rushing through 40 carrier queues.
Standard Industry Practice: 35–50 trucks per dispatcher in traditional call-center dispatch mills.
How Dispatching Normally Works vs. The UnionTorque Standard
Recognize the industry failure modes before signing another dispatch agreement.
100% original rate con sent directly to carrier before booking
Strict 1:12 cap (maximum 12 trucks per named dispatcher)
Week-to-week service; cancel anytime with zero penalty
Written 24-hr escalation policy; operations team enforces detention
100% carrier approval; no truck rolls without your explicit green light
Skimmed or marked up; original rate con rarely shown to carrier
35 to 50 trucks per dispatcher (missed loads, rushed calls)
3 to 6-month lock-in contracts with heavy cancellation fees
Carrier left alone to argue detention and layover with brokers
Forced dispatch pressure and penalty threats for rejecting bad loads
Inspect Our Full Dispatch Agreement Sample
Unusually for this category, we publish our legal service terms in full pre-signup so you can review with your team or legal advisor.